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911 Dispatcher

1990-2008

 

Norma started her career as a 911 dispatcher for LAPD, serving the community for 17 years. She often worked the graveyard shift, sitting four floors below ground, taking calls every day from people from all walks of life, often in their most vulnerable moments. After a particularly tragic 911 call, Norma worked with the Los Angeles City Council to improve the quality of services provided to non-English speakers. As a result, Norma led the successful fight to hire more bilingual operators and to ensure that bilingual operators were on call for every work shift.